Please do not add to cart until you know we can retrieve your data. Please read the instructions below
- Please complete the online form here: https://cardwave.formstack.com/forms/dataresus and press submit.
- Await return confirmation email and print off and include with your media.
- Package your media in a secure, padded box or envelope along with the email form.
- Send us your media using a recorded service.
- When we receive your media we will confirm receipt.
- We will check your media for any recoverable data and send you payment details.
- If we are unable to recover any data you can choose to have the device returned to you or for it to be destroyed*
We will invoice you and once payment has been received we will save your recovered data onto a new USB /DVD/or online download, depending on the media size and send out with a courier service.
We will retain a copy of your data for 1 month.
Media with visible physical damage such as cracked circuit boards, bent or broken USB heads etc will incur an additional charge of £65.00 + VAT
A postal and packing charge is included in the price.
*This is a no recovery, no fee service, however if we can not retrieve your data and you wish to have your drive returned we will charge a £10 fee (UK fee only, additional fee applies for overseas and will be quoted separately).